FAQ - Su's Cakes for Kicks

Note:

Dear friends, kindly note Su's Cakes have ceased business operations. We thank you for your support and love for our cake creations over the years and we wish our friends and fans all of God's wonderful blessings and love.

FAQ

Does Su's have a physical retail store where I can visit?

Su's started off as a home based on-line business. We have a collection depot that you can visit at No 5 Lorong Kurau, Bangsar (5 minutes walk - behind News Straits Times).

When do I need to place an order?

We normally ask for a minimum of 48 hours (2 days) advance notice (if payment is by COD).

For example, if you need the cake to be delivered on a Friday morning, you would need to place your order on a Wednesday morning (48 hours). The more notice the better.

However, if you are paying by bank transfers we would appreciate it if you place your order 4 days in advance as transfer of payment takes time due to the banking system. Once you have placed the order kindly also transfer the payment on the very same day you placed the order.

How do I place an order?

You can place an order either by phone or internet.

By Phone - The phone numbers at your service are:

016-2333948 (Mon-Sat 9am-5pm)

012-2029309 (Mon-Sat 9am-5pm)

By Internet - kindly click here for our online shop menu.

Alternatively e-mail us at admin@cakesforkicks.com

What if I want to change or cancel an order after it's been confirmed?

Just phone or e-mail us and quote the transaction number of your original order. We'll change or cancel it without any penalty if the cancellation is done not less than 24 hours (1 day) before delivery date. Changes or cancellations less than 24 hour's (1 day) notice would be subjected to a penalty of 50% of the cakes' price. Please bear in mind we only entertain changes or cancellations from Mondays to Saturdays (not Sundays).

How will my order be packaged so it will be protected during delivery?

Su's cakes are presented on cake boards and packed in a beautifully decorated cake box. We stand by our pledge to have all of our cakes arrive in the finest possible condition to our customers.

Can I collect?

Certainly. You can collect from our collection depot at No 5 Lorong Kurau, Bangsar (3-5 minutes behind News Straits Times) - Mon to Sat 10am to 5pm. Having said that, we still deliver to your home.

Where are the delivery locations and related charges?

We deliver anywhere, be it your home, office or where ever you want to, as long as it is in the vicinity of the Klang Valley and PJ area. Delivery charges are free within a certain km radius. For further distances a charge of a minimum RM10 and above per location (not per cake) is applied. Example, if you order 2 cakes to be delivered to the same address, we would just charge it as 1 delivery.
Examples of areas within the free delivery radius are:

- Bangsar

- Bukit Pantai

- Taman Seputeh

- Taman Desa

- Bukit Gasing

- Damansara Heights

- Sri Hartamas/Bukit Kiara

- Taman Tun

- Bandar Utama

- Mutiara Damansara

- Tropicana

- Damansara Perdana

- Damansara Utama

- Damansara Jaya

- SS2

- Seksyen 11-22 (PJ)

- Brickfields

- KL City Centre (Raja Chulan, KLCC, Bukit Bintang, Masjid India, Central Market, Chinatown and surrounding vicinity)

Kindly note there may be pockets of exceptions in the above locations whereby we may need to charge for delivery. Do call us to enquire in case of any doubts.

What are the delivery times?

We deliver 6 days a week from 11am to 5pm Monday to Sat. We normally pre-inform our customers (by phone) on the estimated delivery time so they're available to take delivery of the cakes personally. Unfortunately we cannot ascertain the exact timing so if you need a specific time for delivery, please contact us beforehand.

How can I pay?

We accept two forms of payment:

By cash upon delivery of cakes - COD. Please prepare exact change if possible.

Payment by bank transfers - This is not our recommended method of payment as the transfer takes time due to the banking system. If you do select this method, we would appreciate it if you place your order 4 days in advance via this payment method. Once you have placed the order kindly also transfer the payment on the very same day you placed the order.

We have 1 bank account for your convenience.

Maybank A/c no 514123064341. Kindly issue payment to the name of "Wong Su-Mene".

Do phone or drop us an email at admin@cakesforkicks.com kick (with details of which bank is the transfer coming from and time of transfer) to confirm that the transfer is completed. Thank you for your co-operation.

How secure is my information when ordering?

We respect your privacy and we are committed to policies which ensure your personal data is handled in a safe and responsible manner. By ordering from this website, you are agreeing to provide us with some personal information. Any such personal information given to Su's through this site is kept within Su's. We will not disclose your details to anyone. And we do not sell or distribute our contact lists or client lists to anyone. Any information obtained is solely used to help Su's understand our customers, reply to comments, suggestions or concerns and to better direct promotions. Once again, your privacy is of utmost importance to us.

What if I want to surprise a friend with a cake?

Which is Su's most popular cake?

In fact, a large number of our cakes have received favorable commendations from a wide array of friends and customers. Having said that, "taste" is always a very personal inclination at the end of the day.

By and large we are immensely proud of our chilled cheesecake creations such as the Durian Cheesecake and Lychee Cheesecake. Our baked cheesecakes such as Classic Cheesecake, Marbled and Layered Cheesecake are quite something too. As for the oven-baked range, our favourites would be Chocolate Velvet Cake with Chocolate Frosting, Pineapple Upside-Down, Orange Poppyseed with Cream Cheese Frosting and Carrot Cake with Cream Cheese Frosting. Do give it as many of our creations a try. And we're always here to give you suggestions in case you find it difficult to make up your mind.

What are the sizes of Su's cakes?

Su's cheesecakes are square in shape. The oven-baked cakes come in either square or round shapes. Cheesecakes measure 8x8 inches whereas the oven baked cakes are 9 inches in diameter (round shape) or 8x8 inches (square shape). For the cheesecakes they generally weigh no less than 1.4kg whereas the oven-baked cakes weigh no less than 1.5kg (unless stated otherwise). For smaller individual sizes, please visit our shop in Fahrenheit.

Where are Su's cakes made?

Our bakery is located in the vicinity of Bangsar, Kuala Lumpur.

Do you cater for allergies?

No we don't. Some of our cakes do contain a certain degree of nut or nut related contents.

How do I store the chilled cheesecake at my home?

Once you take delivery of the chilled cheesecakes, you can either devour them immediately or promptly put them into the refrigerator (mid-level). Safe-guarded by the cold temperature of the fridge, Su's chilled cheesecakes can be enjoyed up to five (5) days from delivery date*. Avoid displaying the cheesecakes under direct sunlight or no more than 30 minutes under room temperature.

(Note: * depends on condition of the fridge)

How long will the oven-baked cakes last at my home?

Our oven baked range cakes can be stored for up to 3 days in the fridge. Remember to protect them by covering them up in a large container (or leave them in the original box) while stored in the fridge to best maintain its taste and texture.

How many servings are there in Su's cake?

By and large, our cakes would be able to accommodate 10-12 servings.

Does Su's use any preservatives?

NO. We don't taint our cakes with preservatives or artificial colouring.

What is the best way to serve Su's chilled cheesecake?

We recommend serving Su's Cheesecake chilled (but not frozen) to enjoy the pure flavour of our natural ingredients.

What is the best way to serve Su's oven baked ranges?

If you decide to savour the oven baked ranges slowly, please remember to store them in the fridge (for upto 3 days). Do allow them to thaw at room temperature for around 30 minutes before serving.

Does Su's Cakes contain alcohol?

No alcohol is used.

Can I include a greeting note on the cakes?

Certainly, all cakes are accompanied with a pre-designed Su's Cakes for Kicks greeting note measuring 3 by 2 inches (which can be pinned onto the cake). We will handwrite any personalized message on the note so dictated by you.

Does Su's guarantee customer's satisfaction?

Our aim is always to meet and even exceed your expectations in terms of cake quality and service. So Yes, absolutely! All of Su's creations come with our 100% satisfaction guarantee. We are very confident your cake will arrive in perfect condition and be delicious right down to the last bite. If you are not satisfied for any reason, do let us know and we'll refund you the price.